We take full ownership of your Microsoft 365 environment - keeping it secure, compliant, and running exactly the way your business needs it.
Best for: SMEs that want expert-level M365 administration without the overhead of an in-house IT team.
A structured process that keeps your environment stable, auditable, and aligned with how your business actually operates.
We begin with a full audit of your existing Microsoft 365 environment - identifying configuration gaps, unused licences, legacy settings, and security risks. This gives us a clear baseline and surfaces quick wins before ongoing management begins.
We apply or review your tenant's security baseline - conditional access policies, MFA enforcement, admin role separation, and Defender for Business settings. Everything is documented so you know exactly what is in place and why.
Your team submits change requests through your normal support channel - new starters, leavers, licence changes, policy updates, new Teams setups. We action them within SLA, apply the change safely, and document everything we do in your environment.
We monitor your tenant health, service alerts, and Microsoft Secure Score continuously. If Microsoft rolls out a breaking change or a threat is detected in your environment, we respond before your team notices a problem - not after.
You receive a monthly summary of activity in your tenant - changes made, licences in use, security posture, and any recommendations. Quarterly reviews align your M365 configuration with where your business is heading.
From day-to-day user administration to security policy enforcement, we handle every layer of your M365 tenant so your team can stay focused on the work that matters.
All M365 admin tasks are handled within defined SLAs. Urgent requests - such as offboarding a leaver immediately or responding to a security incident - are treated as priority regardless of request type.
| Request Type | Examples | Priority | Response | Completion |
|---|---|---|---|---|
| Security Incident | Compromised account, MFA bypass, data leak alert | Critical | 15 min | 1 hour |
| User Offboarding | Disable account, revoke sessions, redirect mailbox | High | 30 min | 2 hours |
| New User Onboarding | Account creation, licence assign, group membership | Medium | 2 hours | 4 hours |
| Policy or Config Change | Conditional access update, sharing settings, DLP rule | Medium | 4 hours | Next business day |
| Licence Change | Upgrade, downgrade, add or remove a licence | Low | 4 hours | Next business day |
| General Admin Task | New Teams channel, shared mailbox, alias, group | Low | 8 hours | 2 business days |
Every change we make is assessed for security impact before it is applied. We follow the principle of least privilege as standard and document every action in your tenant for full auditability.
Every admin action is logged against a ticket, giving you a complete record for internal governance, insurance requirements, or compliance audits. You always know what changed and when.
Most businesses overspend on Microsoft licences. We review your assignments quarterly, identify unused or duplicated licences, and make recommendations that reduce your M365 spend without losing capability.
No waiting until someone has a free moment. Requests go into a managed queue and are actioned to SLA by engineers who work in M365 environments every day - not generalists figuring it out as they go.
We track the Microsoft 365 roadmap and message centre on your behalf, alerting you to changes that affect your business and applying tenant updates before they cause disruption.
Monthly reports give you a clear picture of your tenant's health, user activity, and security posture - without requiring you to dig through the admin centre yourself. We surface what matters.
No. We work with you to establish a delegated admin relationship through Microsoft's Partner Centre where appropriate, or assign the minimum roles needed to perform administration safely. We never ask for broader access than the work requires, and all access is documented.
Through your existing On IT support channel - email, portal, or Teams depending on your setup. You do not need to learn a separate system. Everything flows through the same ticketing process as your other IT support.
We work alongside your team, not over them. We can take full ownership or act as the escalation point and specialist resource for more complex or sensitive changes. We agree the split of responsibilities clearly at the start of the engagement.
M365 administration is included in qualifying Managed IT packages. The scope - number of users, change request volume, reporting cadence - is defined in your service agreement. Speak to us if you want to confirm what is included or discuss upgrading.
We can procure and manage your Microsoft 365 licences directly through our partner programme, which often means simplified billing and access to advisor support. Alternatively, if you prefer to retain direct Microsoft billing, we manage the admin side only. We discuss the options that make most sense for your business.
We monitor the Microsoft 365 message centre and roadmap as part of your managed service. If an incoming change affects your configuration, user experience, or security posture, we will notify you in plain language and - where action is required - handle it before the change takes effect. You should not have to read Microsoft's technical release notes yourself.